Frequently Asked Questions
Q: Do you ship internationally?
** Due to the current global situation, international shipping is available, though there may be an extended delay in transit time. We will update international shipping availability once more information is released. **
Yes, we ship worldwide from California.
Please note that international taxes, custom duties, and import fees vary from country to country. If any of these apply to your shipment, please know the responsibility lies with the buyer.
Q: How much is shipping?
All orders are shipped through USPS First Class Package with tracking included.
- Domestic shipping (within the USA) is determined by shipping location and weight of goods. Starting base price of $2.66.
- International shipping is determined by country and weight of goods. Starting base price of $13.54.
- If you need a special shipping method, please contact us.
Q: What is shipping time?
Domestic: USPS First Class Package: 2-5 Business Days after shipping.
International: USPS First Class Package: 7-30 Business Days after shipping. Transit time will vary country to country.
Q: What is your processing time?
Orders will be processed and shipped within 3-5 Business Days. You will receive a shipping notification email once your order has been shipped. ***During shop updates, processing times may take up to two weeks due to the large influx of orders received.***
Q: I placed multiple separate orders! Can I combine my shipping?
Your orders will automatically be combined, if your orders have not shipped. Orders must be placed under the same name, shipping address, and email address. If not, please contact us at firstname.lastname@example.org and let us know as soon as possible. Excess shipping fees will be refunded once the order has been shipped.
Q: Something’s wrong with my order, what do I do?
Tracking says my package is delivered, but I didn’t receive it:
Please review the following checklist:
- Please verify that the provided shipping address was correct.
- Check with your roommates or neighbors if they received your mail.
- Please contact your local post office as soon as possible to check the current status of your package.
Please note that Kyootpop is no longer responsible for your package once it has been shipped.
Missing/Incorrect Item(s) in Package:
Please contact us immediately at email@example.com
Q: What is your return and exchange policy?
All sales are final. Returns and exchanges are not accepted. Before placing your order, please refer to our grading system to help guide your shopping experience. Understanding the grading system will help you make a well-informed purchase and reduce any risks.
Q: How do you grade pins?
Please see pin grading page for full details.
If you have any other inquiries or comments, please contact us directly at: Kyootpop@gmail.com.